Delivery and Return Terms

Last Updated: 21.10.2026 · v4

1. Delivery

Credit packages and subscriptions sold on Mütercem are digital. Once payment is confirmed the credits are added to your account instantly; there is no physical delivery.

2. Used credits

Credits deducted for completed translation, transcription, recognition or proofreading operations are not refunded. Credits for an operation that could not be completed because of a technical error are returned to your account automatically; if you don't see the refund, just tell support the date and portal of the operation.

3. Completely unused packages

If no credits from a package have been used, you can request a refund within 14 days of purchase. Approved refunds are made to the card used for payment through the payment institution; the time it takes to appear depends on your bank. Promotional credits are not refundable.

4. Institutional agreements

For institutional licences and subscriptions, refund and cancellation terms are set out in the agreement with the institution.

5. How to apply

Send refund requests from your registered e-mail address with your order number:

Phone: 0531 228 4300
E-mail: destek@mutercem.com
Address: Şehremini Mah. Deniz Abdal Cami Sok. No:1/1 Çapa - Fatih, İstanbul